Few areas of restaurant management carried the same worth as the introduction of self-service ordering kiosks. While kiosks have remained a component of the quick-service restaurant industry for years, they are rapidly changing how millennials and newer generations approach the industry. To stay competitive and profitable, restaurateurs need to understand the value of ordering kiosks in today’s age.
The right digital ordering platform for restaurants is not working with Uber Eats alone. It is not creating a branded website that customers use. It is not devising the latest app that lets customers order via Alexas. Instead, it is about understanding the value of digital ordering and combining your strategy to maximize the efficiency of your team, connect and please consumers, and take the stress out of digitization in the restaurant industry.
Omnichannel is not a new concept, and its impact has been felt throughout the retail sphere. However, the ongoing demand for anything anywhere has begun in other industries, including hospitality and restaurants, says Hospitality Technology. These industries were once believed to be immune from omnichannel transformation. After all, how could a person really expect omnichannel capabilities from a dine-in establishment? Then, food delivery changed the game. UberEats, Grub Hub, Favor and DoorDash rose to power in the marketplace to satiate the demands of consumers that wanted more delivery options and to more places. Today’s restaurant operators need to understand the potential in omnichannel food ordering and how to stabilize it.
Restaurant operators face countless challenges in meeting consumer expectations and offering omnichannel ordering experiences. However, the challenges for multi-restaurant chains, are prominent and are affecting profitability, the payment to franchisee fees, and more. To stay competitive and profitable, enterprises need to understand the top challenges...
Tacit Innovations is excited to announce of the all new industry white paper titled "How Omnichannel Ordering Impacts Restaurant Operations & What Restaurant Operators Must Do About It." Download a copy of the white paper by filling out the form to the right. The world of restaurant operations...
The digital restaurant is not necessarily a new concept, but the implications of digital food ordering experiences are significant, and according to LEK.com, restaurant delivery is expected to grow three times faster than on-premise sales. More importantly, how customers order is changing too. Instead of...
Digital disruption continues within the restaurant industry, and the problem is not limited to fast-casual restaurants. All restaurants face uncertainty as third-party aggregators, including Grub Hub, Favor, Uber Eats and DoorDash, continue to capture more of the delivery market. In some cases, market share among aggregators may reach 80% or more. At the same time, struggling restaurant operators try to find ways to make third-party partnerships profitable, even at the cost of under-reporting sales to franchisors. However, POS integration can help decrease franchisee under-reporting and alleviate problems with profitability in the era of omnichannel restaurants.
The restaurant industry continues to undergo a strong shift away from dine-in customers and toward delivery via third-party aggregators, such as Grub Hub, Uber Eats, Favor, and DoorDash. As explained by Food Newsfeed, the success of these aggregators lies within their commitment to developing software...
The debate still rages over whether delivery apps and point-of-sale (POS) systems go hand-in-hand. According to Food Newsfeed, increasing demand for food delivery has transformed small startup apps and third-party aggregator food orders into multi-billion-dollar enterprises. Major players, such as Uber Eats and Grub Hub,...
Technology has become synonymous with the modern world, and restaurants are not immune to the changes driven by digital transformation. Accurately, the use of omnichannel integrated food ordering platforms can solve many of the complex challenges presented by third-party aggregators and an increasing array of...