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Convenience has replaced speed as the go-to reason customers choose to dine in or order take out. While the era of drive-through lanes and pizza delivery rose rapidly, the idea of food delivery quickly became the new standard for dining options. Convenience is now a critical component of any restaurant or foodservice business strategy, and it impacts universities as well. Campus food delivery is only the latest rendition of food delivery and food department administrators and managers need to understand why offering delivery on campus is a must-have. 

Delivery is a must-have in the modern restaurant industry. As explained by QSR Magazine, outsourcing third-party food delivery comes with significant advantages compared to traditional, dine-in and takeout options, and millennials are rapidly demanding more delivery options from their favored restaurants. “Driven by consumers’ growing appetites...

The restaurant industry needs an infusion of technology and digitalization to survive and thrive in the delivery platform wars. Major third-party delivery companies are continuously developing new standards and opportunities for restaurants to expand their delivery and online ordering options, and consumers want more options....

Customer loyalty cards and restaurant loyalty programs have become an archetype in modern shopping experiences, and they are ingrained within the restaurant industry as well. Customer loyalty associations can attract new customers, encourage repeat purchases, provide a source for data collection, and help restaurateurs better manage their facilities. Unfortunately, the primary restaurant customer loyalty program, such as a punch card, is simply outdated and represents a key challenge in maintaining consistency in restaurant loyalty programs. Such problems are amplified across multisite portfolios. To maximize profitability and use of online ordering capabilities, restaurateurs need to understand these challenges and how to apply online digital dining technology to build consistency within them.

Standard guest experiences in the restaurant industry are evolving. While restaurants once were considered a commodity, today’s consumers expect a genuine, smart experience. Everything around the food impacts the experience, says QSR Magazine. Digital ordering solutions for on-premise dining represent the newest frontier in creating a more engaging experience. Restaurateurs need to understand the limits of traditional ordering solutions for on-premise dining, how digital capabilities deliver a brilliant experience, and the benefits associated with digital transformation for consumers and restaurants alike. 

Hospitality-food delivery represents a grand opportunity for increased revenue from hotels, access to loyalty points programs among restaurateurs, and much more. While hospitality is generally regarded as an industry for travelers, it is essential to understand that it includes three critical areas, including traditional room service, food delivery from restaurants and even grocery delivery while traveling, explains Market Insider. Today's restaurateurs, hoteliers, and even grocers need to understand why outsourcing can improve operations and how to do it successfully.