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Upselling techniques applied effectively can increase a restaurant's Average Order Value (AOV) and improve profitability. With recent advancements in automation technology, digital ordering solutions, and Artificial Intelligence (AI), operators can capitalize on the benefits of upselling and do it effectively on- and off-premise. Off-premise channels such...

Artificial Intelligence (AI) continues to present the foodservice and hospitality industries with opportunities to automate tasks and improve operations. While more restaurants are beginning to leverage AI to improve daily efficiencies, industry leaders are interested in AI’s bigger potential -- understanding and utilizing customer preferences...

Should your restaurant implement a first-party digital ordering system or rely on third-party online ordering apps? While each strategy has advantages, understanding the differences is key to an informed decision. First-Party Digital Ordering With first-party ordering, guests place a food and beverage order directly through your...