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21 Nov

Posted at 10:00h in Customer Experience by
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Customer loyalty cards and restaurant loyalty programs have become an archetype in modern shopping experiences, and they are ingrained within the restaurant industry as well. Customer loyalty associations can attract new customers, encourage repeat purchases, provide a source for data collection, and help restaurateurs better manage their facilities. Unfortunately, the primary restaurant customer loyalty program, such as a punch card, is simply outdated and represents a key challenge in maintaining consistency in restaurant loyalty programs. Such problems are amplified across multisite portfolios. To maximize profitability and use of online ordering capabilities, restaurateurs need to understand these challenges and how to apply online digital dining technology to build consistency within them.

19 Nov

Posted at 09:10h in Customer Experience by
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Standard guest experiences in the restaurant industry are evolving. While restaurants once were considered a commodity, today’s consumers expect a genuine, smart experience. Everything around the food impacts the experience, says QSR Magazine. Digital ordering solutions for on-premise dining represent the newest frontier in creating a more engaging experience. Restaurateurs need to understand the limits of traditional ordering solutions for on-premise dining, how digital capabilities deliver a brilliant experience, and the benefits associated with digital transformation for consumers and restaurants alike. 

24 Oct

Posted at 08:41h in Operations by
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Hospitality-food delivery represents a grand opportunity for increased revenue from hotels, access to loyalty points programs among restaurateurs, and much more. While hospitality is generally regarded as an industry for travelers, it is essential to understand that it includes three critical areas, including traditional room service, food delivery from restaurants and even grocery delivery while traveling, explains Market Insider. Today's restaurateurs, hoteliers, and even grocers need to understand why outsourcing can improve operations and how to do it successfully.

17 Oct

Posted at 06:48h in Technology by
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Modern restaurateurs have experienced a significant problem—shifting consumer behaviors. In the contemporary, omnichannel-restaurant world, convenience is king. Failure to understand how customers' preferences and actions affect ordering decisions will lead to lost opportunities and higher costs. However, the food industry is evolving to offer something...

03 Oct

Posted at 08:57h in Technology by
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Few areas of restaurant management carried the same worth as the introduction of self-service ordering kiosks. While kiosks have remained a component of the quick-service restaurant industry for years, they are rapidly changing how millennials and newer generations approach the industry. To stay competitive and profitable, restaurateurs need to understand the value of ordering kiosks in today’s age.

01 Oct

Posted at 08:03h in Technology by
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The right digital ordering platform for restaurants is not working with Uber Eats alone. It is not creating a branded website that customers use. It is not devising the latest app that lets customers order via Alexas. Instead, it is about understanding the value of digital ordering and combining your strategy to maximize the efficiency of your team, connect and please consumers, and take the stress out of digitization in the restaurant industry.

26 Sep

Posted at 08:02h in Operations by
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Omnichannel is not a new concept, and its impact has been felt throughout the retail sphere. However, the ongoing demand for anything anywhere has begun in other industries, including hospitality and restaurants, says Hospitality Technology. These industries were once believed to be immune from omnichannel transformation. After all, how could a person really expect omnichannel capabilities from a dine-in establishment? Then, food delivery changed the game. UberEats, Grub Hub, Favor and DoorDash rose to power in the marketplace to satiate the demands of consumers that wanted more delivery options and to more places. Today’s restaurant operators need to understand the potential in omnichannel food ordering and how to stabilize it.