Few areas of restaurant management carried the same worth as the introduction of self-service ordering kiosks. While kiosks have remained a component of the quick-service restaurant industry for years, they are rapidly changing how millennials and newer generations approach the industry. To stay competitive and profitable, restaurateurs need to understand the value of ordering kiosks in today’s age.
The right digital ordering platform for restaurants is not working with Uber Eats alone. It is not creating a branded website that customers use. It is not devising the latest app that lets customers order via Alexas. Instead, it is about understanding the value of digital ordering and combining your strategy to maximize the efficiency of your team, connect and please consumers, and take the stress out of digitization in the restaurant industry.
Digital disruption continues within the restaurant industry, and the problem is not limited to fast-casual restaurants. All restaurants face uncertainty as third-party aggregators, including Grub Hub, Favor, Uber Eats and DoorDash, continue to capture more of the delivery market. In some cases, market share among aggregators may reach 80% or more. At the same time, struggling restaurant operators try to find ways to make third-party partnerships profitable, even at the cost of under-reporting sales to franchisors. However, POS integration can help decrease franchisee under-reporting and alleviate problems with profitability in the era of omnichannel restaurants.
The restaurant industry continues to undergo a strong shift away from dine-in customers and toward delivery via third-party aggregators, such as Grub Hub, Uber Eats, Favor, and DoorDash. As explained by Food Newsfeed, the success of these aggregators lies within their commitment to developing software...
The debate still rages over whether delivery apps and point-of-sale (POS) systems go hand-in-hand. According to Food Newsfeed, increasing demand for food delivery has transformed small startup apps and third-party aggregator food orders into multi-billion-dollar enterprises. Major players, such as Uber Eats and Grub Hub,...
Technology has become synonymous with the modern world, and restaurants are not immune to the changes driven by digital transformation. Accurately, the use of omnichannel integrated food ordering platforms can solve many of the complex challenges presented by third-party aggregators and an increasing array of...
Restaurants were believed to be immune from digitization. Yet, even as Amazon became a behemoth, restaurants felt their own presence begin to ebb as the “Uberization of industries” took hold. Now, restaurants face the prospects of omnichannel service. According to PYMNTS.com, 3rd party aggregators, including...
Company-owned apps, third-party delivery services, desktop, and mobile websites, and texting emojis make up some options customers have for ordering their favorite foods. Unfortunately, restaurant operators continue to fall behind their competitors for a common reason; their POS was not originally designed with integration with...
