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A digital food experience refers to the combination of technology and enjoying a meal to create a new level of engagement between customers and restaurants. Such experiences are possible from fast-casual chains through fine-dining establishments, but they share another commonality. The digital experience begins before...

Convenience has replaced speed as the go-to reason customers choose to dine in or order take out. While the era of drive-through lanes and pizza delivery rose rapidly, the idea of food delivery quickly became the new standard for dining options. Convenience is now a critical component of any restaurant or foodservice business strategy, and it impacts universities as well. Campus food delivery is only the latest rendition of food delivery and food department administrators and managers need to understand why offering delivery on campus is a must-have.