Food delivery is a multi-billion-dollar industry, and according to PYMNTS.com, “third-party delivery app DoorDash has grown the number of restaurants using its service by 206 percent in the past 18 months. That’s a pretty solid indicator that no one intends to get left behind on a market opportunity that’s currently doing almost $27 billion a year in topline sales and generating over three billion restaurant visits.” The opportunities to reach more customers has never been higher, nor have the stakes for risking customer alienation. You heard that correctly. A February 2020 announcement by a Kount collaboration found that restaurants that ignore mobile order-ahead capabilities could even lose up to 70% of their business. To keep today’s restaurant customers happy, restaurateurs must implement the technologies that will follow these top food delivery trends for 2020. 

The restaurant industry needs an infusion of technology and digitalization to survive and thrive in the delivery platform wars. Major third-party delivery companies are continuously developing new standards and opportunities for restaurants to expand their delivery and online ordering options, and consumers want more options....

As explained by Restaurant Dive, the overall restaurant market is not expected to grow significantly in 2019, but that does not mean demand will stay stagnant. According to QSR magazine, the notion of third-party delivery is rising to become its own market, relying heavily on the ability of the restaurant industry to provide its products. Think of the traditional supply chain. When online ordering surges, brick-and-mortars may remain stagnant and reap the rewards of an overhead-less establishment. The same applies to the rise of third-party restaurant delivery. To maintain competitive advantage, restaurant operators need to understand the top trends in third-party restaurant delivery apps and build their operations around them.