There have been many recent changes in the restaurant industry, primarily due to COVID-19 and how it’s changing the world. Digital food ordering statistics have seen significant fluctuations and adjustments because of social distancing regulations and the ways foodservice companies and their customers are adapting...
Contactless food ordering is the new normal in today’s restaurant landscape. Physical distancing and minimal physical contact are the best options to reduce the spread of viruses. Meanwhile, the primary ways in which society operates have changed. More people freely on telecommuting to work from...
Food delivery is a multi-billion-dollar industry, and according to PYMNTS.com, “third-party delivery app DoorDash has grown the number of restaurants using its service by 206 percent in the past 18 months. That’s a pretty solid indicator that no one intends to get left behind on a market opportunity that’s currently doing almost $27 billion a year in topline sales and generating over three billion restaurant visits.” The opportunities to reach more customers has never been higher, nor have the stakes for risking customer alienation. You heard that correctly. A February 2020 announcement by a Kount collaboration found that restaurants that ignore mobile order-ahead capabilities could even lose up to 70% of their business. To keep today’s restaurant customers happy, restaurateurs must implement the technologies that will follow these top food delivery trends for 2020.
Third-party food delivery 2020 is about much more than just outsourcing for delivery to third-party aggregators and hoping for the best. Through advanced technology and a commitment to POS integration, more restaurateurs are finding ways to increase profitability, hold third-party aggregators accountable, and deliver better...
At the start of 2019, the idea of “ghost restaurants,” more catering formats, and benefits for customers stood out in the expected trends of digital restaurants, reported Emma Liem Becket of Restaurant Dive. As the year rolled into 2020, not much has changed, but at...
The restaurant industry needs an infusion of technology and digitalization to survive and thrive in the delivery platform wars. Major third-party delivery companies are continuously developing new standards and opportunities for restaurants to expand their delivery and online ordering options, and consumers want more options....
As explained by Restaurant Dive, the overall restaurant market is not expected to grow significantly in 2019, but that does not mean demand will stay stagnant. According to QSR magazine, the notion of third-party delivery is rising to become its own market, relying heavily on the ability of the restaurant industry to provide its products. Think of the traditional supply chain. When online ordering surges, brick-and-mortars may remain stagnant and reap the rewards of an overhead-less establishment. The same applies to the rise of third-party restaurant delivery. To maintain competitive advantage, restaurant operators need to understand the top trends in third-party restaurant delivery apps and build their operations around them.