A digital food experience refers to the combination of technology and enjoying a meal to create a new level of engagement between customers and restaurants. Such experiences are possible from fast-casual chains through fine-dining establishments, but they share another commonality. The digital experience begins before...
Automation in the restaurant industry is a limitless opportunity to speed workflows and increase efficiency. As written in Medium, waiter-free restaurants could adopt self-service systems, which will “save time on taking orders, streamline restaurant operations, minimize labor costs, and reduce human error.” Unfortunately, it’s easy...
The rise of 3rd party restaurant aggregators took place over several years, and early adopters of partnerships primarily used the tablet-based support apps to access the marketplaces. Unfortunately, this any-restaurant-can-use-it-now approach created some big issues, including the problems with rekeying orders, hoping drivers arrive on...
The rise of 3rd party delivery is among the most dominant trends in the restaurant industry. Multiple 3rd party order aggregators, including DoorDash, Grubhub, and UberEats, have managed to build a loyal following and offer their services to all restaurants. Restaurant operators need to understand...
In a recent post on the statistics of restaurant delivery and digital ordering, up to 27% of diners will spend more for faster food delivery, and according to Gloria Food, one-third of customers spend at least $50 when ordering food online, compared to $16-$30 in...
Restaurateurs across the US and globe have come to realize the dawn of the omnichannel restaurant has arrived. As noted in a prior post on top food ordering statistics, more than 60% of US customers order food from a restaurant per week, and digital ordering...
Food delivery is a multi-billion-dollar industry, and according to PYMNTS.com, “third-party delivery app DoorDash has grown the number of restaurants using its service by 206 percent in the past 18 months. That’s a pretty solid indicator that no one intends to get left behind on a market opportunity that’s currently doing almost $27 billion a year in topline sales and generating over three billion restaurant visits.” The opportunities to reach more customers has never been higher, nor have the stakes for risking customer alienation. You heard that correctly. A February 2020 announcement by a Kount collaboration found that restaurants that ignore mobile order-ahead capabilities could even lose up to 70% of their business. To keep today’s restaurant customers happy, restaurateurs must implement the technologies that will follow these top food delivery trends for 2020.
The value of mobile ordering has never been more important. According to QSR magazine, “the percentage of diners who ordered food from smartphones or mobile apps more than tripled, from 11 to 39%, between 2015 and 2018.” More astonishingly, mobile orders make up nearly 11%...
Technology is now an essential component of an effective fast-casual ordering strategy. As reported by QSR magazine, a “recent National Restaurant Association’s State of the Industry Report, one in three restaurant customers surveyed say they’re using more restaurant technologies now compared to two years ago....
How long has your organization considered building a third-party food delivery strategy? If your restaurant hasn’t, you are behind. The trends toward convenience over visiting a restaurant are only growing stronger, and restaurateurs need to build winning strategies that leverage third-party delivery to stay successful. Of course, that is not always the simplest and easiest feat. Thus, restaurateurs should take the time to understand the misconceptions in third-party delivery strategies, follow the best practices to build one successfully, and lastly, take a couple of considerations to maximize value.