Outsource or Not: How to Build Stable Hospitality-Food Delivery Provider Partnerships

Hospitality-food delivery represents a grand opportunity for increased revenue from hotels, access to loyalty points programs among restaurateurs, and much more. While hospitality is generally regarded as an industry for travelers, it is essential to understand that it includes three critical areas, including traditional room service, food delivery from restaurants and even grocery delivery while traveling, explains Market Insider. Today’s restaurateurs, hoteliers, and even grocers need to understand why outsourcing can improve operations and how to do it successfully.

Challenges in Food Delivery Within the Hospitality Industry

Although third-party delivery has grown more popular in recent months, it still comes with challenges. Outdated point-of-sale systems within restaurateurs and a lack of integration with other platforms involving hospitality can open the door to risk. Poor access to data will result in added expenses, and without an informed understanding of what to expect, businesses could lose money. However, today’s customers are more informed than ever before, and they are willing to pay more for stable, convenient services.

Stable Hospitality-Food Delivery Provider Partnerships Offer New Revenue Streams for Traditional Restaurants

Stable hospitality-food delivery provider partnerships can increase revenue streams for an organization struggling to stay afloat. This is especially important for restaurants that are now faced with increased competition with third-party food delivery service providers. What incentive does a customer have to visit your establishment and enjoy a dine-an experience if they can have that luxury in their hotel, their car, at the office or in any other location? Further, imagine an ordering kiosk in the hotel lobby, where many local restaurants and other national chains can have their menu there for the guest, ready to order, and bring into your room. Now that’s some serious delivery innovation! In today’s world, convenience is key to success, so it comes as no surprise that delivery services are starting to become more akin to on-premise dining expectations. Fortunately, successful delivery provider partnerships can provide substantial business benefits to all involved parties.

How to Choose and Implement a Successful Delivery Provider Partnership

Choosing and implementing a successful delivery provider partnership is not necessarily an easy task. Third-party delivery services developed wide-ranging platforms that any restaurant could use with no more than a tablet. Unfortunately, restaurants got themselves into a form of “Tablet Hell.” Managing workflows with a tablet that is not integrated with the point-of-sale system is a nightmare, and since customers want Michelin Star status in every experience, hoteliers and restaurateurs need to follow a few tips to implement successful partnerships.

  1. Review available providers in your area, determining how their costs of services compare.
  2. Work with your guests and customers to understand what they want from food delivery experiences, and it is equally important to understand how travelers in your establishment perceive local dine-in experiences. 
  3. Take advantage of new technologies to integrate systems and simplify operations
  4. Train your employees on how to use new systems, including white-label platforms for room service.  

Increase Profitability With an Integrated, Seamless System Now

Remember, room service is a dine-in experience, so it is up to your establishment to work with third-party providers and local restauranteurs to offer better, more personalized experiences. Ensure your team members work together to improve the hospitality industry, and put your organization on the track toward digital, immersive service. Visit Tacit online to kickstart your digital transformation.

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