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14 Aug

Posted at 15:31h in Customer Experience, Food Ordering, Food Service, Leisure & Entertainment, Mobile, Online Ordering, Operations, Technology by
4 Likes

Hospitality brands invest in a grand lobby and luxury pool to impress resort guests, yet they overlook one modern guest experience—digital ordering.Digital-first travelers expect their resort to match the seamless digital experiences they rely on at home. They want the option to order lunch from...

08 Jun

Posted at 09:53h in Customer Experience, Food Ordering, Food Service, Leisure & Entertainment, Mobile, Online Ordering, Operations, Technology by
4 Likes

As hotels across North America prepare for the FIFA World Cup, operators are looking beyond room bookings to maximize revenue during one of the largest sporting events. Food and beverage service is a prime opportunity for hotels and resorts to increase profitability, before and after matches,...

08 May

Posted at 09:42h in Food Ordering, Food Service, Mobile, Online Ordering, Restaurants, Technology by
4 Likes

Digital ordering isn’t just a convenience anymore—it’s a primary revenue channel and driver of success. For restaurant chains and franchises, ordering systems can either accelerate growth or erode margins, shaping every aspect of the guest experience.Most restaurant tech stacks weren’t designed to scale with today’s...

09 Mar

Posted at 09:52h in Food Ordering, Food Service, Mobile, Online Ordering, Restaurants, Technology by
4 Likes

As guest expectations rise and marketplace commission fees remain high, restaurant groups are continuously improving their approach to digital ordering. A hybrid strategy that balances the visibility and volume of third-party marketplaces with a direct ordering experience that rivals DoorDash and Uber Eats provides more...

13 Nov

Posted at 17:50h in Food Ordering, Food Service, Higher Education, Mobile, Online Ordering, Technology by
4 Likes

Foodservice programs represent a major revenue source for universities and colleges, but competition from off-campus restaurants and third-party delivery apps has led institutions to add mobile ordering—an essential strategy to meet student expectations and keep dining revenue on campus.Colleges and universities that have campus applications...

28 Oct

Posted at 11:46h in Casino Food, Food Ordering, Online Ordering, Technology by
4 Likes

Successful technology adoption starts with a strategy. Without a defined roadmap and implementation strategy, it's easy for casino operators to make technology choices that create compatibility issues and inefficiencies, leading to operational bottlenecks, costly workarounds, data silos, and slow service.To avoid complications down the road,...

02 Sep

Posted at 14:49h in Customer Experience, Food Ordering, Leisure & Entertainment, Mobile, Online Ordering, Operations, Technology by
1 Like

For today's travelers—especially Millennials and Gen Z—ordering food, drinks, and services directly from their mobile device is a way of life. These guests summon a ride, order groceries, and pay bills with just a few taps on their phone daily. When they check into a...

22 Jul

Posted at 14:19h in Customer Experience, Food Ordering, Leisure & Entertainment, Mobile, Online Ordering, Operations, Technology by
1 Like

At resorts, it’s often the food and beverage moments—poolside cocktails or lunch with a view—that create lasting memories and emotional connections to a property. When guests wait too long for service or flag down servers just for a menu, even a stunning location can’t make...

04 Jun

Posted at 18:05h in Customer Experience, Food Ordering, Industry Trends, Leisure & Entertainment, Mobile, Online Ordering, Operations, Technology by
1 Like

At many hotels and resorts, room service is more of a burden than a profit generator. Traditional room service operations require a significant amount of manpower and typically offer limited menus and ordering windows, resulting in missed revenue opportunities. And often, the only way to...