Across the gaming industry, the guest experience revolves around the casino’s Players Card loyalty program. Guests earn and redeem points as they play, while the Players Card tracks activity across the casino to help operators better understand, engage, and reward loyal guests.

Why limit loyalty to gaming activities alone?

Casino operators can create a more connected guest experience by extending Players Card benefits to digital food and beverage ordering. This strategy gives guests more ways to earn and redeem rewards, while operators can strengthen engagement, capture valuable data, and drive spending across the property.

Turn Every Digital Order into a Loyalty Opportunity
A quality digital ordering experience that matches the fast load times, customization features, and frictionless flow of marketplace apps is integral to the modern casino. Connecting digital food and drink orders to a Players Card program lets guests access loyalty benefits by scanning a QR code on the gaming floor, ordering through the casino’s mobile app or website, using a kiosk in the food court, or placing an order from a tablet at the bar.

Beyond convenience, the benefits of connecting digital ordering with a Players Card and other casino technology systems can create value across the business:

• Limit standing in lines and increase time on the floor. Rather than an interruption, food and beverage becomes integral to the overall experience, encouraging guests to stay longer, order more often, and earn perks along the way.
  
  
• Develop more personalized offers. Leverage purchase history, dining preferences, and visit frequency to deliver relevant promotions and tailored comp offers.
  
  
• Optimize labor and focus on service. Digital orders can flow directly into the POS and Kitchen Display System (KDS), reducing manual entry and server errors while helping staff focus on the guest experience.
  
  
• Increase average order value. Automated upselling, combo prompts, glossy images, and targeted offers can encourage guests to add more to their digital order without feeling guilty or pressured.
  
  
• Manage multiple menus in real time. Update item availability, pricing, specials, and promotions across all digital ordering channels from a single platform.
  
  

Make Casino Technology Work Together
Casino properties manage complex technology environments, often combining legacy infrastructure with modern platforms. Tacit’s enterprise digital ordering solution is purpose-built to bridge multiple operating systems, business tools, and Players Cards, creating a seamless guest experience.

Trusted by leading gaming and hospitality brands, including Hollywood Casino operated by PENN Entertainment, select Hard Rock Hotel properties, Peppermill casinos, and many more, Tacit integrates with leading Players Card technology providers, including IGT, Konami, and Light & Wonder, as well as major Property Management Systems (PMS) and Point of Sale (POS) systems, including Oracle, Oracle OPERA, Silverware, Toast, Agilysis, and Squirrel Systems. The Tacit platform also connects with third-party delivery providers, payment processors, gift cards, smart lockers, and autonomous stores.

Tacit’s flexible, future-proof technology solution enables casino operators to modernize digital ordering and make digital foodservice a valuable loyalty component, without replacing systems already supporting their property.

Create One Loyalty Experience Across Every Channel
Today’s guests don’t think in terms of ordering “channels”; they expect a convenient, consistent experience no matter how or where they place an order. A guest may use a kiosk for lunch, scan a QR code on the gaming floor in the afternoon, and order through the resort’s mobile app in the evening. Their loyalty experience should follow them and remain consistent.

Connecting a Players Card with an omnichannel digital ordering platform like Tacit enables guests to earn and redeem rewards consistently across channels. Because Tacit is a white-label solution, the ordering experience is uniform and aligned with the casino’s brand.

Use Digital Ordering Data to Strengthen Guest Engagement
Every digital food and beverage transaction adds another layer of first-party guest data. Tacit captures and synchronizes digital ordering data such as purchase history, preferences, and visit frequency across channels, building a more comprehensive understanding of guest behavior within the casino.

This enables the shift from broad casino promotions to more targeted engagement. Tailored food and beverage suggestions, personalized offers, and relevant comps give guests additional incentives to stay engaged, visit often, and increase spending across the property.

Build a More Connected Casino Experience
The future of casino loyalty involves connecting more aspects of the guest journey—not adding silos or disconnected technology. Tacit enables casino operators to integrate digital food and beverage orders into the broader loyalty ecosystem and deliver a more seamless guest experience, while identifying new opportunities to strengthen guest relationships and drive revenue.

Don’t leave digital food and beverage revenue on the table. Visit Tacit at Booth #3408 during the Global Gaming Expo (G2E) in Las Vegas, September 28–October 1, 2026, for a live demo. If you’re not attending G2E 2026, contact Tacit to schedule a virtual demonstration.