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04 Jun

Posted at 18:05h in Customer Experience, Food Ordering, Industry Trends, Leisure & Entertainment, Mobile, Online Ordering, Operations, Technology by
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At many hotels and resorts, room service is more of a burden than a profit generator. Traditional room service operations require a significant amount of manpower and typically offer limited menus and ordering windows, resulting in missed revenue opportunities. And often, the only way to...

14 May

Posted at 14:41h in Food Ordering, Industry Trends, Mobile, Online Ordering, Restaurants, Technology by
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Delivering a consistent ordering experience across all digital channels is a core focus for enterprise restaurant operators, so it's no surprise that 85% of restaurant owners plan to invest in technology in 2025. While POS platforms that offer ordering, payments, loyalty, and more, are popular,...

11 Apr

Posted at 19:02h in Food Ordering, Industry Trends, Mobile, Online Ordering, Restaurants, Technology by
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Quick-service and casual dining chains are launching corporate catering programs to generate additional revenue. However, the way a catering order is placed has changed. Nearly half of consumers now turn to Google first when looking for catering services, and many workplaces prefer the ease of...

11 Mar

Posted at 17:14h in Customer Experience, Food Ordering, Industry Trends, Mobile, Online Ordering, Operations, Restaurants, Technology by
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Rising food costs, inflation, and high delivery fees are driving restaurant customers to choose pickup over delivery. According to a PYMNTS Intelligence study, takeout customers select pickup four times more often than delivery. When asked why, 58% cited delivery fees as their primary reason for...

16 Jun

Posted at 12:24h in Industry Trends, White Paper by
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There was a time when success in the restaurant industry meant simply pleasing in-store customers. But today, in light of significant disruptions over the last year, a future-ready restaurant possesses many characteristics comparable to the omnichannel transformation in retail, which meant delivering products to customers...