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Rising food costs, inflation, and high delivery fees are driving restaurant customers to choose pickup over delivery. According to a PYMNTS Intelligence study, takeout customers select pickup four times more often than delivery. When asked why, 58% cited delivery fees as their primary reason for...

There was a time when success in the restaurant industry meant simply pleasing in-store customers. But today, in light of significant disruptions over the last year, a future-ready restaurant possesses many characteristics comparable to the omnichannel transformation in retail, which meant delivering products to customers...