The labor shortage continues to plague the foodservice and hospitality industry, and the effects are negatively impacting the overall guest experience. Lengthy wait times, sluggish service, and early kitchen closures due to a less than optimal workforce can result in less frequent visits and unfavorable...
3rd party Marketplaces like Uber Eats, Skip The Dishes, and DoorDash were popular prior to the pandemic, and there’s no sign of food delivery going away any time soon. Any restaurant that wants to succeed will want to work with these companies in the most...
Hoteliers are speeding up their digital transformation to provide safer and more convenient guest experiences post-pandemic. They’re focused on digitizing internal operations, automating marketing and communication, as well as providing seamless tech-driven customer services, including hotel room service apps. If you’re looking to modernize your...
Smart hotel services use internet-connected devices and applications to send or receive information. Automation and the concept of more personalized experiences have helped drive the integration of hotel services like food-ordering apps. Smart hotels are on the rise, with hotel giants like the Hilton adopting...
Touch-free technology is changing the face of all that the casino offers — mobile check-ins, self-check-in kiosks, and betting terminal screens that are taking center stage. Extending the tech innovation to food services, digital menus, and casino food ordering apps are creating safer spaces for...
So you've optimized your business for online ordering, and customers love it. If you're now wondering what the next step in optimizing your business processes is, delivery management could be it. In an economy that's becoming increasingly cashless, using courier delivery solutions to boost your...
A key aspect of hospitality, even in the corporate setting, is food. Order processing and online ordering can make the often complex process of catering for both small and large events a lot easier for your Food and Beverage team. Extending digital ordering to your...
The food industry is among those most impacted by the effect of post-pandemic consumer behavior. One of the significant changes to this industry came through digital ordering when online sales experienced a significant surge during lockdowns as consumers were forced to use alternate channels. As the...
Customers have become increasingly aware of the advantages of self-serve kiosks. And as self-service technology like contactless payments and digital ordering continue to evolve, businesses in the hospitality industry should look to take advantage of the benefits these opportunities present. Many restaurants adopted digital ordering during...
Online ordering systems integration is crucial for circumventing the challenges faced by current hospitality operators. Challenges range from labor shortages, supply chain disruptions and changes in consumer behavior post COVID. A prime example is restaurants operating, on average, with 6.2 fewer kitchen employees than in...