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23 Sep

Posted at 12:54h in Casino Food, Customer Experience, Food Ordering, Food Service, Kiosk, Leisure & Entertainment, Mobile, Online Ordering, Operations, Technology by
4 Likes

Across the gaming industry, the guest experience revolves around the casino’s Players Card loyalty program. Guests earn and redeem points as they play, while the Players Card tracks activity across the casino to help operators better understand, engage, and reward loyal guests.Why limit loyalty to...

14 Aug

Posted at 15:31h in Customer Experience, Food Ordering, Food Service, Leisure & Entertainment, Mobile, Online Ordering, Operations, Technology by
4 Likes

Hospitality brands invest in a grand lobby and luxury pool to impress resort guests, yet they overlook one modern guest experience—digital ordering.Digital-first travelers expect their resort to match the seamless digital experiences they rely on at home. They want the option to order lunch from...

08 Jun

Posted at 09:53h in Customer Experience, Food Ordering, Food Service, Leisure & Entertainment, Mobile, Online Ordering, Operations, Technology by
4 Likes

As hotels across North America prepare for the FIFA World Cup, operators are looking beyond room bookings to maximize revenue during one of the largest sporting events. Food and beverage service is a prime opportunity for hotels and resorts to increase profitability, before and after matches,...

02 Sep

Posted at 14:49h in Customer Experience, Food Ordering, Leisure & Entertainment, Mobile, Online Ordering, Operations, Technology by
1 Like

For today's travelers—especially Millennials and Gen Z—ordering food, drinks, and services directly from their mobile device is a way of life. These guests summon a ride, order groceries, and pay bills with just a few taps on their phone daily. When they check into a...

22 Jul

Posted at 14:19h in Customer Experience, Food Ordering, Leisure & Entertainment, Mobile, Online Ordering, Operations, Technology by
1 Like

At resorts, it’s often the food and beverage moments—poolside cocktails or lunch with a view—that create lasting memories and emotional connections to a property. When guests wait too long for service or flag down servers just for a menu, even a stunning location can’t make...

04 Jun

Posted at 18:05h in Customer Experience, Food Ordering, Industry Trends, Leisure & Entertainment, Mobile, Online Ordering, Operations, Technology by
1 Like

At many hotels and resorts, room service is more of a burden than a profit generator. Traditional room service operations require a significant amount of manpower and typically offer limited menus and ordering windows, resulting in missed revenue opportunities. And often, the only way to...

11 Mar

Posted at 17:14h in Customer Experience, Food Ordering, Industry Trends, Mobile, Online Ordering, Operations, Restaurants, Technology by
1 Like

Rising food costs, inflation, and high delivery fees are driving restaurant customers to choose pickup over delivery. According to a PYMNTS Intelligence study, takeout customers select pickup four times more often than delivery. When asked why, 58% cited delivery fees as their primary reason for...

06 Feb

Posted at 19:04h in Customer Experience, Food Ordering, Food Service, Higher Education, Mobile, Online Ordering, Operations, Restaurants, Technology by
0 Likes

First-party ordering data has become an invaluable asset for operators—whether you manage a restaurant or food services at a university. By shifting focus to first-party ordering channels, businesses unlock actionable insights and reduce their dependency on third-party marketplaces, creating strategic opportunities to increase customer engagement...

07 Jan

Posted at 20:20h in Customer Experience, Food Ordering, Food Service, Higher Education, Mobile, Online Ordering, Operations, Technology by
1 Like

Today’s students live in an app-driven world where nearly every aspect of life is managed through their smartphones. To keep pace with this digital-first generation, colleges and universities have invested heavily in enhancing mobile and digital services, aiming to improve campus life and the overall...

06 Dec

Posted at 18:23h in Customer Experience, Food Ordering, Leisure & Entertainment, Online Ordering, Operations, Technology by
0 Likes

Whether operating a bustling restaurant or large-scale entertainment venue, the fast-paced holiday season often results in massive crowds and a boom in business - both in-person and online. Customers may be more generous and in festive spirits, but they still expect to receive accurate orders,...