Customer Experience Archives - Digital ordering done right

06 Dec ‘Tis the Season to Holiday-Proof Your Online Ordering System

Posted at 18:23h in Customer Experience, Food Ordering, Leisure & Entertainment, Online Ordering, Operations, Technology by Jamie 0 Comments

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Whether operating a bustling restaurant or large-scale entertainment venue, the fast-paced holiday season often results in massive crowds and a boom in business - both in-person and online. Customers may be more generous and in festive spirits, but they still expect to receive accurate orders,...

An up-close shot of a person using a self-service kiosk to order food.

25 Oct Top Ways QSRs Can Beat the Rush and Boost Sales With Self-Service Kiosks

Posted at 01:12h in Customer Experience, Food Ordering, Kiosk, Operations, QSR technology, Restaurants, Technology by Jamie 0 Comments

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Not many have the luxury of time to stand in a long queue for lunch, even if it is the hottest spot in town. During peak service hours, it's imperative that quick service restaurants (QSRs) offer the highest level of convenience and efficiency to customers....

03 Feb Ways to Reimagine Live Event Fan Experience with In-Seat Ordering

Posted at 10:30h in Customer Experience by tacitcorp 0 Comments

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Anyone who regularly attends live sporting events knows what can be involved with getting refreshments. Long queues, large crowds, distracted stadium hawkers, and transactions all take time. And time spent at the vendors is time not spent enjoying the game. Thankfully, in-seat stadium foodservice ordering...

27 Jan Campus Dining Convenience: Food Delivery and Mobile Ordering Options

Posted at 10:49h in Customer Experience by tacitcorp 0 Comments

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The state of campus dining has seen a great deal of evolution in recent years, especially with generational changes in the student population. And due to the effects of the COVID-19 pandemic, more changes continue. Schools and universities across the nation adjust in response to...

16 Dec Making Food Delivery Efficient and a Great Customer Experience

Posted at 10:21h in Customer Experience by tacitcorp 2 Comments

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Much of the world has had to make significant adjustments to cope with disruptions. Mobile ordering is here to stay. Ordering kiosks are gradually replacing face-to-face interactions. There were significant disruptions in 2020. But the next trouble is already on the horizon. It is more...

18 Nov How Digital On-Site Foodservice Will Enable Corporate Dining Operations

Posted at 08:23h in Customer Experience by tacitcorp 0 Comments

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Corporate dining is changing. Enterprises and corporate foodservice vendors look to improve safety and value. Corporate on-site dining foodservice is adding digital and contactless ordering options, offering several benefits. Yet most people don’t think of digital foodservice for corporate dining; most often they think of...

02 Sep Digital Food Ordering for Entertainment Venues Make Customers Happy & Improve Experiences

Posted at 07:11h in Customer Experience by tacitcorp 0 Comments

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Digital food ordering for entertainment venues is the next big opportunity for easing customer worries and offering a contactless, faster way to get their favorite foods. And that does not end solely at businesses based around restaurant services. Consider this; according to PYMNTS.com, “mobile order-ahead...

05 May What Is a Digital Food Experience & Why Is It Creating a Differentiation for Restaurant Operators?

Posted at 11:32h in Customer Experience by tacitcorp 0 Comments

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A digital food experience refers to the combination of technology and enjoying a meal to create a new level of engagement between customers and restaurants. Such experiences are possible from fast-casual chains through fine-dining establishments, but they share another commonality. The digital experience begins before...

03 Mar How Mobile Order Ahead Apps Help Fast Casual Restaurants Increase Sales

Posted at 10:04h in Customer Experience by tacitcorp 3 Comments

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The value of mobile ordering has never been more important. According to QSR magazine, “the percentage of diners who ordered food from smartphones or mobile apps more than tripled, from 11 to 39%, between 2015 and 2018.” More astonishingly, mobile orders make up nearly 11%...

27 Feb How the Best-In-Class Fast-Casual Chains Are Increasing Digital Orders

Posted at 08:55h in Customer Experience by tacitcorp 1 Comment

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Technology is now an essential component of an effective fast-casual ordering strategy. As reported by QSR magazine, a “recent National Restaurant Association’s State of the Industry Report, one in three restaurant customers surveyed say they’re using more restaurant technologies now compared to two years ago....