Successful technology adoption starts with a strategy. Without a defined roadmap and implementation strategy, it's easy for casino operators to make technology choices that create compatibility issues and inefficiencies, leading to operational bottlenecks, costly workarounds, data silos, and slow service.To avoid complications down the road,...
Touch-free technology is changing the face of all that the casino offers — mobile check-ins, self-check-in kiosks, and betting terminal screens that are taking center stage. Extending the tech innovation to food services, digital menus, and casino food ordering apps are creating safer spaces for...
The food industry is among those most impacted by the effect of post-pandemic consumer behavior. One of the significant changes to this industry came through digital ordering when online sales experienced a significant surge during lockdowns as consumers were forced to use alternate channels. As the...
Casino loyalty programs have long since been available for gamers and those interested in staying at the venues. However, the past two years have dramatically reshaped the industry. Now, casino brands face the need to encourage customers to stay, play and enjoy their time through...
Restaurant food service has evolved over recent years. Once rich for in-person experiences and combined gaming in casinos, the focus has now prioritized safety, quality, and contactless service. Meanwhile, major casino food brands have partnered with third-party delivery providers to give customers more dining options....