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09 Mar

Posted at 09:52h in Food Ordering, Food Service, Mobile, Online Ordering, Restaurants, Technology by
4 Likes

As guest expectations rise and marketplace commission fees remain high, restaurant groups are continuously improving their approach to digital ordering. A hybrid strategy that balances the visibility and volume of third-party marketplaces with a direct ordering experience that rivals DoorDash and Uber Eats provides more...

13 Nov

Posted at 17:50h in Food Ordering, Food Service, Higher Education, Mobile, Online Ordering, Technology by
4 Likes

Foodservice programs represent a major revenue source for universities and colleges, but competition from off-campus restaurants and third-party delivery apps has led institutions to add mobile ordering—an essential strategy to meet student expectations and keep dining revenue on campus.Colleges and universities that have campus applications...

28 Oct

Posted at 11:46h in Casino Food, Food Ordering, Online Ordering, Technology by
4 Likes

Successful technology adoption starts with a strategy. Without a defined roadmap and implementation strategy, it's easy for casino operators to make technology choices that create compatibility issues and inefficiencies, leading to operational bottlenecks, costly workarounds, data silos, and slow service.To avoid complications down the road,...

02 Sep

Posted at 14:49h in Customer Experience, Food Ordering, Leisure & Entertainment, Mobile, Online Ordering, Operations, Technology by
1 Like

For today's travelers—especially Millennials and Gen Z—ordering food, drinks, and services directly from their mobile device is a way of life. These guests summon a ride, order groceries, and pay bills with just a few taps on their phone daily. When they check into a...

22 Jul

Posted at 14:19h in Customer Experience, Food Ordering, Leisure & Entertainment, Mobile, Online Ordering, Operations, Technology by
1 Like

At resorts, it’s often the food and beverage moments—poolside cocktails or lunch with a view—that create lasting memories and emotional connections to a property. When guests wait too long for service or flag down servers just for a menu, even a stunning location can’t make...

04 Jun

Posted at 18:05h in Customer Experience, Food Ordering, Industry Trends, Leisure & Entertainment, Mobile, Online Ordering, Operations, Technology by
1 Like

At many hotels and resorts, room service is more of a burden than a profit generator. Traditional room service operations require a significant amount of manpower and typically offer limited menus and ordering windows, resulting in missed revenue opportunities. And often, the only way to...

14 May

Posted at 14:41h in Food Ordering, Industry Trends, Mobile, Online Ordering, Restaurants, Technology by
1 Like

Delivering a consistent ordering experience across all digital channels is a core focus for enterprise restaurant operators, so it's no surprise that 85% of restaurant owners plan to invest in technology in 2025. While POS platforms that offer ordering, payments, loyalty, and more, are popular,...

11 Apr

Posted at 19:02h in Food Ordering, Industry Trends, Mobile, Online Ordering, Restaurants, Technology by
1 Like

Quick-service and casual dining chains are launching corporate catering programs to generate additional revenue. However, the way a catering order is placed has changed. Nearly half of consumers now turn to Google first when looking for catering services, and many workplaces prefer the ease of...

11 Mar

Posted at 17:14h in Customer Experience, Food Ordering, Industry Trends, Mobile, Online Ordering, Operations, Restaurants, Technology by
1 Like

Rising food costs, inflation, and high delivery fees are driving restaurant customers to choose pickup over delivery. According to a PYMNTS Intelligence study, takeout customers select pickup four times more often than delivery. When asked why, 58% cited delivery fees as their primary reason for...