Whether operating a bustling restaurant or large-scale entertainment venue, the fast-paced holiday season often results in massive crowds and a boom in business – both in-person and online. Customers may be more generous and in festive spirits, but they still expect to receive accurate orders, speedy service, and the smoothest, most jolly customer experience.

In today’s competitive market, here’s how to make sure you exceed expectations and receive rave reviews into the new year.

Seasonal menu management
When temperatures begin to dip, ordering habits can change as well. Be prepared for the seasonal shift in menu selections with custom menus that can be edited easily and shared across unlimited locations. Highlight holiday-themed and faster-moving winter menu items, and customize pricing and availability in real time. Whether a customer orders online, tableside with a QR code, or at a self-service kiosk, seasonal favorites can be featured front and center for swift, accurate ordering. Adding customization options for trending items and offering add-ons before checkout can increase check size. Many might not think about beverages or dessert unless asked!

Make or break delivery
The holiday season brings joyous gatherings, both at home and the office. Many turn to online ordering and delivery to ensure their fare arrives at the right time and place. Whether utilizing in-house delivery staff, integrated delivery fulfillment services, or third party apps, it’s vital to have an optimized delivery management system to fulfill orders. Top tier technology will integrate seamlessly with an established POS to save time and improve order accuracy. It can also track order and delivery status to mitigate late or no-show products.

Don’t forget that marketplace apps like DoorDash, UberEats or Skip The Dishes can also give businesses a seasonal boost through free marketing, third-party loyalty programs, and reputation management. No one wants a poor review during the most wonderful time of the year!

Don’t gamble on the experience
Many choose to travel during the holidays to see friends and family or squeeze in some fun and entertainment, whether via a hotel, casino, cruise, concert or sporting event. In order to provide the most unparalleled guest experience, convenience reigns supreme for travelers. Allowing customers to order and pay from anywhere, at any time, can eliminate long lines and huge headaches while driving more sales and customer satisfaction!

Stay out of the red
The holidays can boost spirits and sales when digital ordering and delivery is done right through an all-in-one ordering technology solution. Creating the most delightful ordering experience for customers this season – whether they are cozied up by a fire, taking a break from roulette, or attending an office holiday party – will drive loyalty and sales for years to come. 

Tacit, a leading digital ordering technology solution provider for Restaurants, Higher Education, Leisure and Entertainment, and Hospitality, is transforming how guests discover, view, order, and pay for their meals.

Learn more about Tacit’s trusted services and solutions.