Not many have the luxury of time to stand in a long queue for lunch, even if it is the hottest spot in town. During peak service hours, it’s imperative that quick service restaurants (QSRs) offer the highest level of convenience and efficiency to customers. Self-service kiosks offer transformative technology that can not only reduce wait times and increase satisfaction for customers, but also significantly addresses the top challenges QSRs face operating during peak hours. 

Reduce wait times
Customers might crave a popular menu, but they’ll skip the line if they’re going to miss their next meeting. Setting up multiple self-service kiosks offers a quicker solution to traditional ordering by allowing more, concurrent transactions with less staff interaction. This frees up the back of the house to fulfill orders faster, cutting wait times and reducing congestion during the busiest times.

Streamline ordering
Self-service kiosks speed up the ordering process without the delays of traditional counter service. This self-service technology can integrate seamlessly with existing operations and technology, sending orders immediately to point-of-sale (POS), kitchen display system (KDS) and printers already in place. Faster, streamlined ordering during peak hours can enhance the customer experience and provide relief to busy staff so they can focus on food preparation and quality control.

Improve order accuracy
The only thing worse than waiting in a long queue is having to return to the counter with an incorrect order. Self-service kiosks allow customers to directly input, edit and review their selections before payment so errors are minimized . Staff members can have confidence in getting orders right the first time and reducing the time and cost associated with correcting orders. Fewer mistakes lead to less waste and happier customers. 

Control your menu
Self-service kiosks allow the management of menus from one centralized system. Dynamic menus can be offered at different times of the day, for special occasions and throughout changing seasons. Kiosks can offer unique menu items for a limited time, and if specific items sell out during peak hours, they can be removed immediately.

Focus on customer experience
When front of house staff is freed from taking orders, they can focus on providing the best guest experience possible. If a customer has questions about menu items or ordering from the kiosk, they can receive immediate assistance without holding up the line. When customers feel less rushed, they can focus on enjoying the ordering and dining experience. Self-service kiosks can enhance both the guest experience and the establishment’s reputation, ensuring repeat customers and positive reviews. 

Increase check size
Self-service kiosks can support up-sell opportunities, and offer recommended add-ons like toppings, sides, or combo upgrades. Encourage customers to spend more as they order by offering special deals and extra items, boosting average order value. Moving more customers through the line faster, freeing up staff to run the operation more smoothly, and increasing order size inevitably increases customer spend and overall profitability during busy peak times. 

Tacit, a leading digital ordering technology solution provider for Restaurants, Higher Education, Leisure and Entertainment, and Hospitality, is transforming how guests discover, view, order, and pay for their meals. 

To learn more, visit https://tacitcorporation.com.