Successful technology adoption starts with a strategy. Without a defined roadmap and implementation strategy, it’s easy for casino operators to make technology choices that create compatibility issues and inefficiencies, leading to operational bottlenecks, costly workarounds, data silos, and slow service.

To avoid complications down the road, develop a strategic technology plan to ensure every business solution integrates seamlessly—from your Point-of-Sale (POS) system, payments, and digital ordering platform to your Property Management System (PMS), loyalty solution, and Players Card program. With every technology solution aligned, casino operators can implement new tools with confidence, centralize customer data for more personalized offers, and allow for a single menu update across all platforms—improving both efficiency and guest satisfaction.

Future-Proof Your Foodservice Operations
Digital ordering solutions like Tacit are purpose-built for the gaming industry and trusted by leading brands, including Hollywood Casino, operated by Penn Entertainment, and select Hard Rock Hotel properties. Because Tacit’s solution is system-agnostic, casino operators can add, extend, or modify functionality and features with ease and without requiring significant changes to the core infrastructure or starting from scratch.

Tacit positions casino operators to take advantage of emerging innovations and anticipate technological trends for a powerful competitive advantage.

Automate and Streamline Food and Beverage Orders
Tacit’s digital ordering platform seamlessly integrates with popular POS and PMS systems, as well as third-party delivery, payment partners, loyalty platforms, and Players Card programs, to streamline and automate the ordering process. Whether guests place an order using a QR code on the gaming floor or a kiosk in the food court, every order is sent instantly from the POS to the Kitchen Display System (KDS) without manual entry.

This level of automation minimizes human error, prevents duplicate orders, and relieves staff pressure during peak service times, ensuring a smoother operation, and enhanced customer service.

Simplify Menu Management Across Every Channel
An accurate, up-to-date menu is one of the most significant operational advantages of an integrated tech stack. With Tacit’s omnichannel digital ordering solution, casino foodservice teams can instantly update pricing, item availability, and promotions across every digital channel—from your website and mobile app to tableside kiosks at restaurants and bars.

Tacit’s automation and channel-specific optimization tools reduce menu errors, enhance operational efficiency and scalability, while helping gaming operators execute targeted promotions that drive more play—and profitability.

Centralize and Leverage Customer Data
Tacit’s enterprise ordering solution captures and synchronizes customer data, including purchase history, preferences, and visit frequency, across all digital ordering channels. This unified insight empowers casino marketing teams to deliver personalized offers and data-driven loyalty rewards, such as discounts at preferred dining venues. Centralizing and analyzing data helps gaming operators maximize player retention, elevate guest satisfaction, and develop food and beverage rewards for loyalty point redemption.

Create a Connected Loyalty Experience
A unified tech stack allows guests to earn and redeem rewards seamlessly—whether they order meals in person, online, or through your mobile app. By integrating Players Card and loyalty programs with digital ordering, casinos can deliver a consistent, frictionless experience that builds long-term loyalty and drives repeat visits.

Transform Your Tech Stack with Tacit
A strategic technology plan doesn’t just simplify operations—it transforms them. By connecting your digital ordering, POS, Players Card, loyalty platforms, and more, you can streamline workflows, unlock operational efficiency, execute data-driven strategies, elevate the guest experience, and optimize costs by eliminating redundancy, duplication, and the consolidation of systems.

As the food and beverage technology landscape continues to consolidate through mergers and acquisitions, Tacit’s digital ordering platform ensures your casino remains agile and protected from vendor uncertainty.

See how Tacit delivers gaming operators unparalleled digital ordering conveniences for today—and tomorrow. Book a personalized demo and let’s talk.