At many hotels and resorts, room service is more of a burden than a profit generator. Traditional room service operations require a significant amount of manpower and typically offer limited menus and ordering windows, resulting in missed revenue opportunities. And often, the only way to place an order is through the in-room phone.

The Problem with Phone-Based Room Service
Solely relying on the in-room phone to order room service can create friction for both guests and staff. During peak times, calls managed by a centralized switchboard can go unanswered, and order modifications can get lost in translation. The front desk is juggling guest check-ins, daily tasks, and room service orders that require manual entry. Along the way, details can be missed or misunderstood, resulting in a less-than-satisfactory ordering experience.

It’s Time to Transform Room Service
Room service doesn’t have to be inefficient and labor-intensive. Leading brands, including select Marriott Vacations properties, leverage Tacit’s digital ordering platform to modernize how guests place their orders.

Guests scan a QR code in their room—or anywhere on the property, such as by the pool or at the bar—to browse a digital menu, customize meals, order, pay securely, or bill the room from their own devices.

With mobile ordering, room service instantly becomes a modern amenity and a revenue-generating asset for resorts. And because Tacit’s platform offers a call-center module, the in-room phone remains a viable way for guests to order a bottle of champagne or request extra towels.

The Benefits of Digital Room Service
Resort guests value convenience and choice, and mobile ordering delivers both—with less need for direct staff interaction. Implementing a digital ordering solution like Tacit helps improve guest satisfaction and operational efficiency, and here’s how:

• Fewer Errors, Faster Service: Orders go directly to the kitchen, reducing mistakes and speeding up meal preparation.
• Serve More with Less: By eliminating the need to answer phones and take orders manually, a limited staff is more focused and consistent.
• Always-On Convenience: Guests order anytime, from anywhere—whether they’re relaxing in their room or lounging by the pool—without waiting for staff to take their order.
• Simple Menu Management: Provide accurate menus and pricing with real-time availability to maintain high levels of guest satisfaction.
• Increase Average Order Value: When guests browse menus without feeling rushed or judged, they tend to order more—such as adding dessert or premium toppings. Easy mobile access also leads to more frequent orders.
• Boost Loyalty: Eliminate long lines and give your brand a competitive edge by allowing guests to earn and redeem loyalty points through mobile ordering.
• Add More Amenities: Go beyond ordering snacks and meals and allow guests to request extra towels and toiletries or schedule groceries for the room—with or without picking up the phone.

A Better Guest Experience Starts with a Better System
Mobile ordering helps modernize room service operations, ease staff workloads, and improve the bottom line—all while providing guests with a convenient, digital alternative to order food, beverages, and more, on your property.

Tacit seamlessly integrates with Property Management Systems (PMS) and Point of Sale (POS) systems, as well as third-party solutions, including payment and loyalty platforms, to streamline, automate, and analyze the entire mobile ordering process.

Ready for HITEC 2025?
Discover how mobile ordering is revolutionizing guest experiences at the 2025 Hospitality Industry Technology Exposition and Conference (HITEC). Visit Tacit Booth #4504 from June 16 to 19, 2025, to see why brands including Hard Rock Hotel and Great Wolf Lodge trust Tacit and leverage their decades of experience to increase revenues, lower costs, and enhance business efficiency.

Not attending the 2025 HITEC Show in Indianapolis? Contact Tacit to set up a virtual demo.