At resorts, it’s often the food and beverage moments—poolside cocktails or lunch with a view—that create lasting memories and emotional connections to a property. When guests wait too long for service or flag down servers just for a menu, even a stunning location can’t make up for the frustration.

Digital ordering platforms like Tacit optimize traditional food and beverage service into a modern, on-demand experience that delights guests and strengthens loyalty, all while maintaining the human touch.

Streamline Service with Seamless Integrations
The key is seamless integrations with your resort’s Property Management System (PMS) and POS system. Tacit integrates with Oracle, Silverware, Toast, Agilysis, and Squirrel Systems, among many other industry-leading business solutions, to provide resorts with a scalable, streamlined digital ordering system that eases operational pressure on staff and enhances mobile ordering conveniences for guests.

With Tacit, food and beverage orders can be placed through digital channels anywhere on your property, such as kiosks in the lobby and/or QR codes in cabanas, and go directly to the bar or kitchen, bypassing the need for manual order entry. Leading brands, including Hollywood Casino properties operated by Penn Entertainment and select Marriott Vacations properties, leverage the Tacit platform to serve their loyal, satisfied guests.

When there’s no need to download an app or flag down a server—guests place food and beverage orders on their terms. Service is expedited across your resort, and order accuracy improves, resulting in happier guests. It’s a service enhancement that not only improves efficiency but also signals that your property and brand are in step with modern hospitality trends.

Key Driver to Satisfy Modern Guests
Mobile accessibility is especially appealing to Millennials and Gen Z guests, who have grown up managing their lives on devices. For them, the ability to sit poolside, browse a menu, order a snack, and charge the room—all in the palm of their hand—is not a luxury; it’s a baseline expectation.

Today’s digital-first travelers expect that level of convenience, and that’s where mobile ordering can have a significant impact in shaping guest satisfaction. By enabling guests to order food and beverages from their own device or a kiosk, mobile ordering turns every corner of your resort into a potential revenue generator.

Enhance Hospitality with Attentive Service
What’s often misunderstood is that mobile ordering doesn’t replace hospitality – it supports it. By automating repetitive tasks and streamlining order flow, your team is positioned to deliver attentive service and focus on personalized guest interactions. 

And because guests value options, the in-room phone continues to be a reliable way to order food, beverages, and more, on your property. Tacit’s user-friendly platform offers a call-center module to streamline phone orders and reduce errors by eliminating the need to manually take and then input phone orders into the POS.

While some guests may fully embrace a digital resort experience, others prefer human interaction. The ideal approach strikes a balance between both, with staff available to assist anyone less familiar with technology, ensuring that all guests feel welcome and supported.

Digital is a Strategic Differentiator
Digital ordering stands out as both a practical amenity and a strategic differentiator.  When done correctly, modernizing food and beverage services and expanding digital dining options with more contactless ordering features on your property are factors in achieving operational efficiency and higher levels of guest satisfaction.

Food and beverage service is one of the most powerful tools resorts have to create exceptional guest experiences and generate a lifetime of brand loyalty. Resorts with unified tools and systems that automate manual tasks and streamline operations gain speed, order accuracy, and a competitive edge.

By embracing Tacit’s digital ordering platform, resorts can offer guests the modern, mobile conveniences they crave while enhancing the service standards that keep loyal guests coming back.